Frequently Asked Questions

Welcome to True North Fulfillment’s FAQ section, where we address common queries to provide you with a seamless experience. Have a question? Find the answers below!

Getting Started

How do I begin using True North Fulfillment's services?

Starting your e-commerce journey with us is simple. Reach out through our website, and our team will guide you through the onboarding process. We'll help integrate your store with our systems and ensure a smooth transition.

Integration and Warehousing

Which e-commerce platforms do you integrate with?

We seamlessly integrate with various platforms including Shopify, TikTok, and B2B channels. Our aim is to facilitate effortless order processing from your store to our fulfillment centers.

Where are your warehouses located?

Our warehouses are strategically positioned in Chilliwack, BC, and Etobicoke, ON, Canada. These locations offer easy access to major transportation routes, facilitating efficient order fulfillment across North America.

Services and Pricing

What shipping services do you provide?

We offer comprehensive shipping services including e-commerce order fulfillment, Amazon FBA prep, FBM, and Section-321 shipments. Whether you sell on your own website or platforms like Amazon, we have the solution for you.

How is pricing determined?

Our pricing is customized based on factors such as order volume, storage needs, and shipping destinations. We offer competitive rates with transparent pricing, ensuring no hidden fees.

Tracking and Support

How can I track my orders?

We provide full visibility into inventory and order status through advanced tracking systems. Monitor shipments in real-time and receive notifications for updates. Our team is also available for personalized assistance.

What kind of support do you offer?

Customer satisfaction is paramount. We provide dedicated account managers, 24/7 customer service, and personalized assistance. Whether you have questions or need assistance, our team is here to help.